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ROOM SERVICE FAQs


Rescue Rooms presents:

ROOM SERVICE — POP-UP PATIO BAR
 
Welcome to Room Service, taking over the Rescue Rooms patio every week this summer for socially-distanced sessions. Take a seat in your private booth and grab a fresh, cold pint, a craft beer or maybe one of our trademark cocktails? Plus, the Rescue Rooms DJs have been busy curating (bit pretentious) some excellent playlists to add background vibrations to these exclusive garden bar sessions.

RSVP + book your table now at bookroomservice.online

FAQs

We have done our best to answer all the typical questions we are expecting below. If you have further questions, you can drop us a message on our Facebook page and we'll do our best to get back to you as soon as we're able with our skeleton crew. All answers below were correct at the time of publishing.

Please note that we are updating our guidance as and when the government update theirs, so keep an eye on our socials for the latest details. x

BOOKING Qs
SERVICE Qs
SAFETY & CLEANLINESS Qs



BOOKING Qs

How do I make a booking?
Simply go to our ticketing partners website and purchase a ticket for the size household-table you require at the session you desire. Please ensure you use a current email when purchasing so we can keep in touch with updates.

What are the age restrictions?
We are welcoming anyone aged 18 or over to the patio bar - we will be operating a challenge 25 policy, so please bring I.D. If you do not bring valid government-issued I.D. you may be refused entry.

How will I receive confirmation of my booking?
You will receive an initial email confirmation from our ticketing partner, followed by a further email from ourselves a couple of days prior to the event with information on arrival times, our table ordering app and any changes in our procedures due to updates in government guidance.

Can I just turn up without a booking if you have available tables?
Currently we are only accepting advance bookings, but depending on available tables for certain sessions we may make these available for walk-ins. We will announce on our socials if this is the case.

What size tables are available?
We currently have our patio tables set up to seat either four or two people from the same household. We do not currently offer socially distant tables due to our space restrictions. This may be updated as/when government guidance is updated.

Can I book multiple tables?
You are able to book more than one table, however we cannot currently guarantee they will be close to each other and you will not be able to "visit" other tables during the session. As government guidance updates, we may look to add larger tables as a booking option.

How long does my booking allow me to be at my table?
Each session allows you 2.5 hours at your table within our three hour sessions, this is to ensure staggered entry and exit times. You can of course leave before your session is over should you want to.

Can I book double sessions?
The day is split into sessions to ensure that we can deep clean all areas of the bar, patio and toilets throughout the day. You are welcome to book double sessions, but you may be asked to leave at the end of the first session and return at the specified time on your email correspondence for the second session to ensure our team are able to do their job properly.

What is the capacity of each session?
Each session we have up to 15 tables available for booking.

Is there a minimum spend for each table?
Tables have a minimum spend of £10 per person based on the full capacity of the table - this is charged with your initial table reservation ticket and will be redeemed on your orders via our app, more information on which will be sent to you in a second email, closer to the date of your booking.

All sessions are currently sold out, will you be putting more on sale?
We are always looking at further options for sessions - we will announce any new sessions on going on sale via our socials.

What happens in the case of adverse weather, such as rain?
Bring an umbrella and embrace British summertime! ... plus disposable ponchos will be available free of charge. Alternatively you can make an order to take away using the credit from your booking. We will not refund any bookings due to adverse weather.

What happens if my session is cancelled?
If your session is cancelled due to increased government restrictions or any further unforeseen circumstances, we will endeavour to move your booking to the next suitable session with table availability, otherwise you can request a full refund through our ticketing partner.

Can I amend or cancel my booking?
Bookings are not able to be amended or refunded unless the session is cancelled.

What is the entertainment? Will there be a DJ?
Currently we will only be playing low-level background music via playlists curated by our DJs. This is to remain compliant with current government guidance and to keep our customers safe.

Can I bring my pet goat?
People-friendly dogs are welcome on the patio, but not within the venue itself. No goats.



SERVICE Qs

What happens on our arrival?
Our staff will greet you and your group on arrival at your specified welcome time and your ticket will be scanned. Everyone in your group will be asked to complete our track and trace form if you haven't in advance and then asked to use your own face coverings and sanitise your hands before entry. You will then be guided to your table and given a quick run down of the patio policies and any help with our ordering app.

What if our whole party or one person from it is late for our entry time?
If your whole party arrive late for your booking, we will do our best to get you seated promptly, however you may be asked to wait to ensure our staggered entry times remain in place - those arriving on time will have priority. We ask that your party arrive at the same time so that you are seated together at once to avoid lots of unnecessary moving around.

How does table service work?
You will be sent a link to our ordering app in advance - you will be able to use your bar credits on the app to purchase refreshments and they will be brought to your table. You will need a smartphone with Android or iOS to use the app, and staff in PPE will also be on hand to assist if required.

How do I order drinks and pay?
Our app is simple to use and all drinks can be ordered on there without coming into contact with our staff until they bring you your refreshing pints.

What is the app you are using for ordering?
We are using a new, secure app OnTapp which is being built specifically for ordering. More details will be sent following your booking.

Do you have charging facilities for my smartphone?
We do not currently have charging facilities at the venue, so please ensure your mobile is fully charged on arrival.

What drinks are available to buy?
We specialise in cold, fresh pints alongside a solid but slightly slimmed down selection of our trademark cocktails and craft beers.

How much are drinks?
Drinks are priced at a typical level for city centre bar, with decent pints and craft beers around £5 and cocktails from around £6.

How are my drinks made and served?
Drink orders are put together by staff in full PPE including face shields, and then brought to your table on a tray. All service areas and trays are then sanitised after use. Pints and cocktails will be served in disposable plastic cups with lids and packaged drinks will be served sealed.

Are you selling food?
We are currently in discussions with street food providers to offer a food menu at our future sessions. We will update as/when this confirms.

Is there a smoking area?
As our patio is outdoors, you are able to smoke at any of our tables.



SAFETY & CLEANLINESS

What are your cleaning procedures?
We have split our day into sessions to ensure that we can deep clean our tables, service areas and toilets before opening, between sessions and at the end of the day. Before and after each session, we will thoroughly wipe down all table and benches; before and after each order our staff will wipe down their service area on the bar; our toilets will be cleaned every 30 minutes. Sanistiser and hand washing stations will be available throughout the venue.

What is the toilet situation?
Our toilets are located on the ground floor, past the bar. Some cubicles will be unavailable for use as we will be doing our best to keep distance between them, but we expect demand to be staggered enough to ensure limited queuing. Please follow all instructions on signage and floor markings throughout the venue, and respond to our staff if they are giving directions.

How is the patio area laid out?

You enter via the Goldsmith Street gates (opposite NTU), then as you come onto the patio we have tables for four or two on either side of the patio, positioned back to back with a screen between most table setups unless it already has 2m between them. We also have three distanced tables on our back patio.

Am I able to move around the venue freely?
You are able to go to the toilet, ensuring you are keeping socially distant at least 2m away from the next person, wearing a face covering and following all signage and instructions. Other than that, you must remain at your table and ask a member of staff if you require assistance. When you leave, you will exit via the Goldsmith Steet gate.

Do I have to wear a face covering?
We require face coverings to be worn when arriving at the venue and when moving around, but not when sat at your table. We recommend bringing your own, but if you do forget, we can provide a disposable one.

Will I have easy access to hand sanitiser or hand washing facilities?
There will be hand sanitising stations at the entrance, exit and handwashing facilities in the toilets, naturally. We suggest bringing along a small bottle of sanitiser for use at your table, if you wish.

Will your staff be wearing PPE?
Our staff will be wearing face masks or shields and they will also be wearing aprons which have been washed at 60 degrees at the end of every day. They will deliver all drinks orders on a tray, then sanitise the tray. Bar staff will be instructed to wash their hand before their shifts and then every 20 mins to the NHS specifications and sanitise between building each order.

How will social distancing and safe customer behaviour be enforced?
We will have friendly security in PPE present during all sessions who will simply be there to keep an eye on things and ensure the safety of all staff and customers. Should there be any repeated contravention of our guidelines or government guidance, they can be reported to staff or security and those people will be asked to leave without refund and blacklisted from the venue.

How will you comply with the latest government guidance?
As you will have read above, we are complying with current government guidance around social distancing, PPE and cleanliness etc. We will continue to update our processes and procedures as the government update their guidance and rules for licensed premises, and be in contact with any updates via email in advance your booking and keep these FAQs updated.

 

SPLENDOUR FESTIVAL NEWS!

LATEST NEWS:

Splendour Line-Up Just Got Bigger with Over 20 New Acts Announced

Wollaton Park, Nottingham

Saturday 20 July 2019

With excitement building and tickets selling at record speeds following the announcement of Manic Street Preachers, The Specials, Rag’n’Bone Man and All Saints for Splendour on Saturday 20 July, a great selection of new acts have today been announced for this year’s stellar line-up.

Northern Irish rock band ASH, Fine Young Cannibals’ singer Roland Gift and indie rockers The Rifles join the bill on the Confetti Stage headlined by All Saints, one of the most successful pop groups of the 1990s.

Throughout their career, ASH have had 18 UK Top 40 singles to their name - including “Goldfinger” and “Oh Yeah” from their UK Number One debut album ‘1977’ - won awards for singles “Shining Light” and “Burn Baby Burn” from their certified platinum album ‘Free All Angels’, and headlined Glastonbury in 1997. Formed in 1989 by vocalist and guitarist Tim Wheeler, bassist Mark Hamilton and drummer Rick McMurray, the Northern Irish rockers’ seventh studio collection, ‘Islands’, reaffirms the trio’s status as one of the most idiosyncratic and singularly thrilling guitar bands.

The high, soaring voice of Roland Gift, frontman of double Brit award-winning Fine Young Cannibals, will also join the Confetti Stage line-up. The British rock band rose to fame in the mid-1980s. In 1985, their self-titled debut album featured hits “Johnny Come Home” and a cover of “Suspicious Minds”, which topped the charts in the UK, Canada, Australia and many European countries. Following this, the 1989 album, ‘The Raw & the Cooked’, went on to top the UK and US album charts including two Billboard Hot 100 number ones “She Drives Me Crazy” and “Good Thing”.

Crowd pleasers The Rifles are back at Splendour again this year to celebrate 10 years since their classic album ‘Great Escape’. They have even teased on their social channels that a new album is on the way - much to their fans’ delight. Fresh from the stage at Rock City in February, it will be the fourth time the indie band has appeared at the festival.

Over on the Main Stage and joining Manic Street Preachers, The Specials and Rag’n’Bone Man is X Factor winner Louisa and Mancunian alt-rock band The Slow Readers Club.

After winning the 2015 series of The X Factor, Louisa became the programme's youngest winner at the age of 17. Her solo single, “So Good”, charted in the Top 20 UK Charts and received gold certification, followed by “Best Behaviour” which certified silver. The dance single she released with British band Clean Bandit, “Tears”, also became a hit in many European countries.

Described by NME as the next northern pophouse, The Slow Readers Club have supported bands such as Catfish and the Bottlemen and James. The indie rockers join the Main Stage line-up at Splendour fresh from their extensive sold-out UK tour and hot on the heels of a benchmark year which saw them earn a UK Top 20 album, ‘Build A Tower’.

Another Irish rock band joining the Confetti Stage are The Coronas, whose 2009 studio album ‘Tony Was an Ex-Con’ won Best Irish Album at the 2010 Meteor Awards, beating Snow Patrol's “Up To Now” and U2's “No Line on the Horizon”. Local East Midlands talent BRIA and Ava Saint have also been announced.

Also announced on the Main Stage is singer-songwriter Barns Courtney and local rising star Rob Green. The opportunity to open Splendour will once again be made possible by the winner of Future Sound of Nottingham, organised by Nusic.

Buckinghamshire born Barns Courtney released his first track as a solo artist, “Glitter & Gold”, in 2015. As well as reaching Number One on the UK Spotify Viral Chart and Number Two on the iTunes Alternative Chart, the single received radio play on BBC Introducing Suffolk and BBC Radio 1. He has gone on to open for artists including The Who, The Libertines and Ed Sheeran, and has had his debut single streamed more than 41 million times on Spotify.

Over the years, local lad Rob Green has progressed to play the different stages at Splendour. This year will be his first time performing a slot on the Main Stage. His latest EP - ‘ROB.GREEN EP’ - debuted in the Top 40 of iTunes Album Chart in its first week, and reached number three in the iTunes RnB Chart. He has won international critical acclaim for the innovative, continuous shot music video for Blue - the EP's debut single. Rob is currently working on his debut album, which is aimed for release this year.

Across the park on the Courtyard Stage is My Pet Fauxes, Mid November, Esther Van Leuven, Megatrain, Velvet Blush, 94 Gunships, Re Teu, Camille Christel and Laurie Illingworth. Located in the Courtyard at Wollaton Park, year-after-year the stage is packed with acts that are earmarked as ones to watch.

Away from the musical talent and on the Comedy Stage is compere Andy Robinson, Suzy Bennett, Roger Monkhouse, Vince Atta, Sean Heydon and Nathan Caton.

George Akins, owner of DHP Family, organisers of Splendour, says: “The reaction to the Manic Street Preachers, The Specials, Rag’n’Bone Man and All Saints announcement was epic, with tickets selling faster than ever before. We know fans of Splendour were eager to find out the rest of the line-up and we think it won’t disappoint with something on there to please everyone in the family. It’s going to be a great day out; make sure you grab your tickets while you can.”

Hugh White, Director for Sport and Culture at Nottingham City Council, adds: “Every year, Splendour gets bigger and better – and 2019 is no exception. We’re proud to be a partner on another fantastic, family-friendly festival in Nottingham, and we can’t wait for as many people as possible to join us in July.”

The award-winning music event is Nottingham's biggest party of the summer, with a fun fair, fringe entertainment stage, kids' area and entertainers out and about in the crowd, as well as Gem’s extremely popular Weekend Anthems silent disco, back for another year.

Children under 11 will once again be admitted free and discounts are also in place for Nottingham City residents. Including booking fee, a standard ticket is £56.65, coming down to £45.65 when the Nottingham City discount is applied. Tickets for Nottingham City residents aged 11-17 are £22. VIP packages are also available and start from £87.65 for a Nottingham City adult.

Tickets can be purchased from splendourfestival.com or in person from the Nottingham Tourism Centre. To claim Nottingham City resident discount, a copy of your council tax bill is required.

To stay in touch with festival news following Splendour on social media:

Facebook: @splendourfestivalUK

Twitter: @splendourfest

Instagram: @splendourfest #SplendourFest.

 

Line-up to date (29 March 2019):

MAIN STAGE

Manic Street Preachers

The Specials

Rag’n’bone Man

Louisa

The Slow Readers Club

Barns Courtney

Rob Green

Nusic Comp Winner

CONFETTI STAGE

All Saints

Ash

Roland Gift (Fine Young Cannibals)

The Rifles

The Coronas

Bria

Ava Saint

COMEDY STAGE

Andy Robinson (Compere)

Suzy Bennett

Roger Monkhouse

Vince Atta

Sean Heydon

Nathan Caton

COURTYARD STAGE

My Pet Fauxes

Mid November

Esther Van Leuven

Megatrain

Velvet Blush

94 Gunships

Re Teu

Camille Christel

Laurie Illingworth

 

***

GRASSROOTS VENUE NOMINATION!

Hi there! We're very pleased to report that we've just been nominated by Music Week in their 'Grassroots Venue: Spirit Of The Scene' awards category!! In association with the Music Venue Trust, the award recognises the vital contribution that grassroots venues such as ourselves make to the music venue. 

The winner will be announced at their awards ceremony next month, fingers crossed we do well! 

2019 music week awards

WE'RE FINALISTS IN THE LIVE MUSIC AWARDS!

The prestigious Live Music Awards are rolling around on October 11th, and we're extremely proud to say we've been nominated for Best Venue Teamwork, and we've made it through to the Final 3!! It's a huge honour and means a lot to us, as it means our work is being recognised on a national scale as leaving the way in the world of live music. We'll find out on October 11th if we've won, cross your fingers for us!! :)

WORK WITH US - Assistant Manager

Hello folks! How's your 2018 going? Bit slow? In need of a change? Then why not come and work with us at Nottingham's coolest venue. We're now in our 15th year and we're going as strong as ever, so now is the perfect time to join up! Find out more below...

 

DHP Venue Assistant Manager – Rescue Rooms

DHP Venue Assistant Manager

JOB TITLE: Venue Assistant Manager

TEAM/DEPARTMENT: Rescue Rooms

LOCATION: Nottingham

REPORTS TO: Deputy Manager & General Manager

RESPONSIBLE FOR: Venue Staff, Security

2018 RR assistant manager

 

Context

Rescue Rooms is one of the coolest bar, live music & nightclub venues in Nottingham. Celebrating their 15th year, it's become a household name in the city. A rare opportunity to be part of the team at Rescue Rooms has come up, and if you feel you have the knowledge, drive and excellence to help manage such a prestigious venue we would like to hear from you.

Job Purpose

To ensure the venue is operating at a safe and excellent level of service through management of venue staff and compliance procedures and to ensure the venue is operating at a profit through monitoring of controllable costs on a nightly basis. To ensure all venue staff are meeting the requirements set out for their particular job.

To provide support to the Deputy Manager and General Manager through duty shift management and any other duty as reasonably requested.

Key Responsibilities

1. Duty & Shift Management of the Venues

Responsible for ensuring the venue is safe for staff and customers and completion of venue checklists and monitoring during opening hours.

Responsible for delegated DPS role for the venue when the duty managing (DPS not present) and ensure that the venue is operating according to Licensing laws and conditions of the venue license.

Briefing bar staff and security

Managing all venue staff’s performance at the event (including prep and end of night), including providing feedback to staff and relevant manager where required and taking any disciplinary actions where necessary.

High level of performance during clubnight operation

Dealing with bands and tour managers

Performing settlements

Cashing up tills

Creating P&L’s and distributing internally

Alarming and securing both venues

2. Co-ordination of Bar Personnel

Production of rotas for bar personnel in a suitable time frame as requested by the General Manager

Production of rotas for cleaning personnel in a suitable time frame as requested by the General Manager

Bar personnel and cleaners to be rota’d in accordance with budget and financial targets as distributed by the General Manager

3. Management

Venue Systems & Procedures

Security

Liaising with Security on show days and club nights

Generating Security briefs to be presented to security staff on a nightly basis

Assistance to GM

Assist the Deputy Manager and General Manager in the venue operation, including staffing or systems as directed by the manager

Covering the work of other Assistant Managers during their absence (holidays, illness etc) as directed by the General Manager

Finance

Comply with and ensure that company financial procedures are kept

Maintenance of venue accounts sheets: P&L

Compliance

Responsible for production, completion and verification of venue compliance documentation (bar refusal sheets, bar hygiene checklists, club checks, closing club checks, toilet check sheets, housekeeping records, accident reports)

Responsible for the completion of the venue’s weekly filing system

Updating and monitoring the company’s accident management system

4. Recruitment & Development of staff

Involved in the recruitment, training, appraisal and development of venue staff (retail, reception, cloakroom, cleaners, maintenance)

Providing assistance to the General Manager in knowledge and development of personnel standards and execution of sales procedures; including food service, table service and bar service

Key Working Relationships

Internal

Rescue Rooms Management Team

DHP Family Promoters

Finance Department

Event Staff (including tech, security, bar)

External

Visiting bands, DJ’s and artistes

3rd party promoters

Suppliers and contractors

Security company & staff

 

If this role excites you and you are interested in developing a career with an award winning industry leader, then please email your covering letter, current and expected salary and a CV to careers(at)dhpfamily.com

DHP Family is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the Organization is treated equally, and we welcome applications from candidates no matter their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

Please note that due to the number of applications we may receive, we may not be able to reply to all applications.