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ROOM SERVICE FAQs


Rescue Rooms presents:

ROOM SERVICE — POP-UP PATIO BAR
 
Welcome to Room Service, taking over the Rescue Rooms patio every week this summer for socially-distanced sessions. Take a seat in your private booth and grab a fresh, cold pint, a craft beer or maybe one of our trademark cocktails? Plus, the Rescue Rooms DJs have been busy curating (bit pretentious) some excellent playlists to add background vibrations to these exclusive garden bar sessions.

RSVP + book your table now at bookroomservice.online

FAQs

We have done our best to answer all the typical questions we are expecting below. If you have further questions, you can drop us a message on our Facebook page and we'll do our best to get back to you as soon as we're able with our skeleton crew. All answers below were correct at the time of publishing.

Please note that we are updating our guidance as and when the government update theirs, so keep an eye on our socials for the latest details. x

BOOKING Qs
SERVICE Qs
SAFETY & CLEANLINESS Qs



BOOKING Qs

How do I make a booking?
Simply go to our ticketing partners website and purchase a ticket for the size household-table you require at the session you desire. Please ensure you use a current email when purchasing so we can keep in touch with updates.

What are the age restrictions?
We are welcoming anyone aged 18 or over to the patio bar - we will be operating a challenge 25 policy, so please bring I.D. If you do not bring valid government-issued I.D. you may be refused entry.

How will I receive confirmation of my booking?
You will receive an initial email confirmation from our ticketing partner, followed by a further email from ourselves a couple of days prior to the event with information on arrival times, our table ordering app and any changes in our procedures due to updates in government guidance.

Can I just turn up without a booking if you have available tables?
Currently we are only accepting advance bookings, but depending on available tables for certain sessions we may make these available for walk-ins. We will announce on our socials if this is the case.

What size tables are available?
We currently have our patio tables set up to seat either four or two people from the same household. We do not currently offer socially distant tables due to our space restrictions. This may be updated as/when government guidance is updated.

Can I book multiple tables?
You are able to book more than one table, however we cannot currently guarantee they will be close to each other and you will not be able to "visit" other tables during the session. As government guidance updates, we may look to add larger tables as a booking option.

How long does my booking allow me to be at my table?
Each session allows you 2.5 hours at your table within our three hour sessions, this is to ensure staggered entry and exit times. You can of course leave before your session is over should you want to.

Can I book double sessions?
The day is split into sessions to ensure that we can deep clean all areas of the bar, patio and toilets throughout the day. You are welcome to book double sessions, but you may be asked to leave at the end of the first session and return at the specified time on your email correspondence for the second session to ensure our team are able to do their job properly.

What is the capacity of each session?
Each session we have up to 15 tables available for booking.

Is there a minimum spend for each table?
Tables have a minimum spend of £10 per person based on the full capacity of the table - this is charged with your initial table reservation ticket and will be redeemed on your orders via our app, more information on which will be sent to you in a second email, closer to the date of your booking.

All sessions are currently sold out, will you be putting more on sale?
We are always looking at further options for sessions - we will announce any new sessions on going on sale via our socials.

What happens in the case of adverse weather, such as rain?
Bring an umbrella and embrace British summertime! ... plus disposable ponchos will be available free of charge. Alternatively you can make an order to take away using the credit from your booking. We will not refund any bookings due to adverse weather.

What happens if my session is cancelled?
If your session is cancelled due to increased government restrictions or any further unforeseen circumstances, we will endeavour to move your booking to the next suitable session with table availability, otherwise you can request a full refund through our ticketing partner.

Can I amend or cancel my booking?
Bookings are not able to be amended or refunded unless the session is cancelled.

What is the entertainment? Will there be a DJ?
Currently we will only be playing low-level background music via playlists curated by our DJs. This is to remain compliant with current government guidance and to keep our customers safe.

Can I bring my pet goat?
People-friendly dogs are welcome on the patio, but not within the venue itself. No goats.



SERVICE Qs

What happens on our arrival?
Our staff will greet you and your group on arrival at your specified welcome time and your ticket will be scanned. Everyone in your group will be asked to complete our track and trace form if you haven't in advance and then asked to use your own face coverings and sanitise your hands before entry. You will then be guided to your table and given a quick run down of the patio policies and any help with our ordering app.

What if our whole party or one person from it is late for our entry time?
If your whole party arrive late for your booking, we will do our best to get you seated promptly, however you may be asked to wait to ensure our staggered entry times remain in place - those arriving on time will have priority. We ask that your party arrive at the same time so that you are seated together at once to avoid lots of unnecessary moving around.

How does table service work?
You will be sent a link to our ordering app in advance - you will be able to use your bar credits on the app to purchase refreshments and they will be brought to your table. You will need a smartphone with Android or iOS to use the app, and staff in PPE will also be on hand to assist if required.

How do I order drinks and pay?
Our app is simple to use and all drinks can be ordered on there without coming into contact with our staff until they bring you your refreshing pints.

What is the app you are using for ordering?
We are using a new, secure app OnTapp which is being built specifically for ordering. More details will be sent following your booking.

Do you have charging facilities for my smartphone?
We do not currently have charging facilities at the venue, so please ensure your mobile is fully charged on arrival.

What drinks are available to buy?
We specialise in cold, fresh pints alongside a solid but slightly slimmed down selection of our trademark cocktails and craft beers.

How much are drinks?
Drinks are priced at a typical level for city centre bar, with decent pints and craft beers around £5 and cocktails from around £6.

How are my drinks made and served?
Drink orders are put together by staff in full PPE including face shields, and then brought to your table on a tray. All service areas and trays are then sanitised after use. Pints and cocktails will be served in disposable plastic cups with lids and packaged drinks will be served sealed.

Are you selling food?
We are currently in discussions with street food providers to offer a food menu at our future sessions. We will update as/when this confirms.

Is there a smoking area?
As our patio is outdoors, you are able to smoke at any of our tables.



SAFETY & CLEANLINESS

What are your cleaning procedures?
We have split our day into sessions to ensure that we can deep clean our tables, service areas and toilets before opening, between sessions and at the end of the day. Before and after each session, we will thoroughly wipe down all table and benches; before and after each order our staff will wipe down their service area on the bar; our toilets will be cleaned every 30 minutes. Sanistiser and hand washing stations will be available throughout the venue.

What is the toilet situation?
Our toilets are located on the ground floor, past the bar. Some cubicles will be unavailable for use as we will be doing our best to keep distance between them, but we expect demand to be staggered enough to ensure limited queuing. Please follow all instructions on signage and floor markings throughout the venue, and respond to our staff if they are giving directions.

How is the patio area laid out?

You enter via the Goldsmith Street gates (opposite NTU), then as you come onto the patio we have tables for four or two on either side of the patio, positioned back to back with a screen between most table setups unless it already has 2m between them. We also have three distanced tables on our back patio.

Am I able to move around the venue freely?
You are able to go to the toilet, ensuring you are keeping socially distant at least 2m away from the next person, wearing a face covering and following all signage and instructions. Other than that, you must remain at your table and ask a member of staff if you require assistance. When you leave, you will exit via the Goldsmith Steet gate.

Do I have to wear a face covering?
We require face coverings to be worn when arriving at the venue and when moving around, but not when sat at your table. We recommend bringing your own, but if you do forget, we can provide a disposable one.

Will I have easy access to hand sanitiser or hand washing facilities?
There will be hand sanitising stations at the entrance, exit and handwashing facilities in the toilets, naturally. We suggest bringing along a small bottle of sanitiser for use at your table, if you wish.

Will your staff be wearing PPE?
Our staff will be wearing face masks or shields and they will also be wearing aprons which have been washed at 60 degrees at the end of every day. They will deliver all drinks orders on a tray, then sanitise the tray. Bar staff will be instructed to wash their hand before their shifts and then every 20 mins to the NHS specifications and sanitise between building each order.

How will social distancing and safe customer behaviour be enforced?
We will have friendly security in PPE present during all sessions who will simply be there to keep an eye on things and ensure the safety of all staff and customers. Should there be any repeated contravention of our guidelines or government guidance, they can be reported to staff or security and those people will be asked to leave without refund and blacklisted from the venue.

How will you comply with the latest government guidance?
As you will have read above, we are complying with current government guidance around social distancing, PPE and cleanliness etc. We will continue to update our processes and procedures as the government update their guidance and rules for licensed premises, and be in contact with any updates via email in advance your booking and keep these FAQs updated.