Alt Tickets are looking for an Administrator!

2017 alt tickets job


A new exciting role has become available in our Ticketing Team, working with DHP Family’s in-house ticketing platform – alt. tickets www.alttickets.com 

In 2016 so far alt. tickets sold over 270,000 tickets, for shows around the country not only for DHP Family but as an independent ticket agent in its own right. It has been on a significant growth plan since 2009 and that is set to continue. alt. tickets gained S.T.A.R. status in October 2014 and is dedicated to an exemplary customer experience.


alt. is a key component of the DHP Ticketing Team, which is the support function for the concerts, festivals and other events that DHP Family deliver.


Job Purpose

You will be responsible for the day-today running of alt., including show set ups and close-offs, customer services, stock control and despatch. Suggesting improvements to alt. to ensure our customer’s receive the best service possible will be key.

Key Responsibilities

  • Building shows on the online alt. tickets system
  • Stock control and despatching tickets
  • Customer services (email and telephone)
  • Managing guest lists
  • Compiling and sending customer lists and final figures
  • Assisting the Ticketing Team with their reporting function
  • Working onsite at our DHP Festivals
  • Providing support to the Ticketing Team as the business sees fit


Personal Characteristics and Relevant Experience

  • Evidence of experience with Microsoft XL and other Microsoft applications
  • Experience in database management and maintenance
  • Confidence in using social media
  • Fastidious attention to detail
  • Flexible in working pattern
  • Excellent communication skills
  • Evidence of Time Management skills and commitment to meet crucial deadlines
  • Excited to be involved in process improvement
  • Confidence and ability to work and communicate across multi-functional teams
  • Resilience to work in what can be a high-pressured environment

You will be required to use SharePoint and training will be given.  Industry experience is preferred but not necessary.

Hours and Place of Work

The role is based at the DHP Family’s Head Office situated in the Lace Market area of Nottingham City Centre, on a 35 hour week basis. There are peak periods which might require flexible working times e.g. weekend working to deliver the needs of the business.  

We strive to ensure that employee flexibility works both ways which relies on mutual trust.

DHP Family is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the Organization is treated equally, and we welcome applications from candidates no matter their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

Please apply to This email address is being protected from spambots. You need JavaScript enabled to view it.  

Please note that due to the number of applications we receive DHP Family may not be able to reply to every application.  



Emmure - Cancelled!

Please note that our show with Emmure has been cancelled, here's a statement from the band:

To our European Supporters,

It is with our most sincere apologies that we will need to cancel the upcoming Torch The Earth tour. Upon the initial planning of this tour our goal was to return to Europe in 2017 pairing a new record with the tour. Unfortunately some unexpected delays have hindered our chances of releasing the record in this time frame.

We appreciate that our fans understand how important this release is to us, it is a record we have put so much effort into on every angle, and we feel we would be selling our fans and ourselves short if we compromised the overall release of it.

We promise to be back at a later time in 2017, and with a brand new record. Refunds will be available at point of purchase for all cancelled shows. 

Spring King - Postponed!

Please note our Spring King show tomorrow has been POSTPONED, with a new date to be announced asap. News from the band:

“’Hi folks - sorry to announce that we are postponing the following shows. Tarek has a nasty virus and needs time to recover’:

Tonight Fri 21 Oct - Swn Festival, Cardiff - Estrons & Sandinistas are stepping in
Sat 22 Oct - Nottingham Rescue Rooms
Sun 23 Oct - Oxford O2 Academy

We will be rescheduling these shows and will let you know on dates asap!”


Japanese House New Vid

The Japanese House aka Amber Bain will be here on November 1st for what we expect to be an excellent gig, and she's just released a brand new video for 'Face Like Thunder', which you can check out here:

NME had the scoop earlier, and said:

When we spoke to The Japanese House (aka Amber Bain) back in August, she stressed the importance of the androgyny and ambiguity in her vocals. “I like that my voice is androgynous. By taking away a person's identity, all that you have to focus on is the music and I quite like that idea.”

On ‘Face Like Thunder’, Bain’s voice is as human and as honest it's ever been, and showcases the limits she can push it to but still retain her forward thinking pop sound. There's still her stunning vocal gymnastics, but you get a sense that with each release we see more of who Amber is, all while staying wickedly mysterious and intriguing.

Today she shares the video for the single which you can watch below, in anticipation of her new EP 'Swim Against The Tide', due on November 11 via Dirty Hit.

Tix are available for her show here at http://bit.ly/2dxfHN1

Jake Quickenden - New Vid.

Jake Quickenden is here on 4th October with support from Bailey McConnell, and the pair have a brand new video out for their track 'Get Away With Me', check it out below!

Get tix for their show over at http://bit.ly/2cF1Y6B