Customer Policy

Customer Policy - The Rescue Rooms

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GENERAL POLICIES:

To offer the best customer experience The Rescue Rooms operates some general policies that customers are advised to adhere to.

Current licensing laws are strictly enforced.

Management reserves the right to refuse admission, and customers may be subject to a search on entry.

Ticket holders may be subject to search – any person found in possession of weapons of any description will be refused entry and/or the items seized will be logged and handed over to the Police.

All tickets are non refundable unless a show is cancelled.

Ticket holders consent to any filming and sound recordings as members of the audience.

Ticket holders may be subject to continuous sound levels which may cause potential damage to hearing.

Ticket holders may be exposed to strobe lights.

The management can not be held responsible for lost or stolen tickets.

A no re-admission policy is strictly enforced.

No professional type audio/visual or any digital recording equipment will be allowed into the venue.

No bottles, cans, alcohol or food is to be brought into the venue.

Strictly no Smoking in the venue.

The Rescue Rooms operates a zero tolerance to drugs; any one found in possession of illegal substances will be ejected and reported to the police.

Crowd surfing is strictly prohibited; anyone caught doing so will be ejected from the venue.

No entry fees will be refunded following ejection or refused entry.

Any person found throwing drinks in the venue will be removed from the premises without refund and may be liable for damages caused to equipment.

PLEASE NOTE:

This is a challenge 25 venue. If you are lucky enough to look under 25 you will be asked to prove that you are over 18 when you buy alcohol.

If you are under 18 you are committing an offence if you attempt to buy alcohol.

The Rescue Rooms adopts a neighbour friendly policy so please make as little noise as possible on leaving the venue. Drinking on the street is prohibited in Nottingham City Council, any customer found in possession of alcohol will be refused entry to the venue and possibly detained for police action.

ACCESS INFORMATION:

Standing and Queueing - There is some seating available throughout the venue. Should you have difficulty queuing for any of the busier shows please make your needs known to a member of staff who will be bale to help you.

Wheelchair Access - Wheelchair Access is only available via the entrance of Talbot Street, next to Rock City. once inside there is level access throughout on the ground fllor and an accessible toilet (Radar Key operated). For shows wheelchair users are given early access and a choice of where to position themselves for the live acts.

Short Distances - Rescue Rooms is a very small venue and public car parking is available directly across the street on Talbot Street.

Access to Toilets - Access to the accessible WC is via the use of a radar key. Staff and stewards also have keys if required.

Essential Companions - Customers with accessibility difficulties who need a full time assistant in order to attend the event are eligible to purchase 2-for-1 tickets, in order to bring a personal assistant or carer to the event at no extra cost. To apply for a 2-for-1 ticket, please book a standard entry ticket and then email proof of eligibility through to This email address is being protected from spambots. You need JavaScript enabled to view it. .

This information is registered with http://www.accesscard.org.uk/providers/rescue-rooms/

MISCELLANEOUS:

Downstairs is general admission standing.

The Balcony area has limited seating, which works on a first come first served basis. For some events the balcony will have restricted access.

MOBILE PHONE SAFETY

All Rescue Rooms customers should be aware that in recent years mobile phone theft on entertainment and licensed premises around the country has been on the increase. In order to minimise the chance of this happening to you when in Rescue Rooms please follow this advice:

- Keep your phone close by at all times

- Never leave it on a table

- Use the cloakroom for coats and bags

- Avoid putting it in back pockets or side pockets on cargo pants

- Keep your handbag closed at all times and never leave it on the floor or under a table

- Use "Find My Phone Apps" on smartphones and tablets (follow links for more info Apple Android WP8)

- Register your phone at www.immobilise.com

- Lock the keypad using a PIN number or pattern  code

- Tell any member of staff or security if you see anyone acting suspiciously
 

If you find your phone has gone

- Tell any member of staff or security in the venue as soon as you realise

- Send an email to see if it's been handed in at www.rescuerooms.com

More information about mobile phone security from Nottinghamshire police at Mobile Phone Security

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