ACCESSIBILITY

At this present time we do not offer loops, intra red, mobile connect, British sign language, captioning, Audio description or relaxed performances during the performance. However, in reception we do have a hearing loop which will help people communicate with our staff when needed.

If you will be bringing an assistance dog, please contact access@alttickets.com or telephone 0115 896 4456 when booking your ticket. You will be asked for your Assistance Dogs UK registration details.

A dog bowl of water is supplied for the dog when they require a break and the patio is the perfect spot for some chill out time!

If you would like to discuss noise levels/facilities for individual performances, please ring the venue for more information.

For Access requests – Alt Tickets

Name: Access Team

Email: access@alttickets.com

Phone: 0115 896 4456

Response Time: 3-5 working days

For enquiries – Rescue Rooms

Name: General Manager, Jack Yule

Email: info@rescuerooms.com

Phone: 0115 828 3173

Response Time: 24-48 hours

Storage is available for customers medicines, including a fridge. If you need to bring food/drink to aid a medical condition into the venue, we can store this also. Please contact access@alttickets.com or telephone 0115 896 4456 when booking your ticket and on the night notify the receptionist or security of your requirements.

All management are First Aid Trained on site and have adequate medical kits to help with injury.

Personal Assistant tickets are available free of charge, if applicable. To receive your Personal Assistant ticket, please book a standard entry ticket and email proof of eligibility to access@alttickets.com or telephone 0115 896 4456. We may ask for:

• Front page of DLA / PIP
• Front page of Attendance Allowance letter
• Registration of severe sight impairment
• Recognised Assistance Dog ID card
• Access Card

For some of our events, strobe lighting will be used during our shows. If this is the case, we will endavour to display posters notifying attendees. Please notify us in advance or speak to our security team if you experience any medical conditions that would be affected by the use of strobe or flashing lighting.

When arriving you must have your ticket in either paper or mobile form, which will be scanned on entry. Your personal assistant must have ID That matches with the name on the Personal Assistant section of our ticket collections and the Alt Ticket reference number.

If you have made an access request prior to the show, you’ll be invited to enter the main venue room via the grey double doors in our bar, prior the general admission crowd.

Our Nearest Car Park is the Q-Park Talbot Street (Talbot Street, Nottingham, NG1 5GG), which is approximately 162m away from the step-free Talbot Street entrance of Rescue Rooms. Accessible Parking bays are located close to the entrance to the car park, with no steps needed to exit the car park.

Blue Badge holders can also park on Wollaton Street (0.1 miles) or Clarendon St. (0.2 miles)

We advise for Safety reasons the drop off point would be Stanley Place. This is 80m away from the Talbot Street entrance and is safe for blue badge holders. There is also an accessible drop off point at the theatre further down Talbot Street.

There is a Tram Stop on Goldsmith Street (Royal Centre Stop), which is 390 feet away from the Talbot Street entrance/exit.

There are also several Bus Stops on Parliament Street/King Street/Queen Street (0.2 miles) which lead to different parts of Nottingham. Please check availability by visiting nctx.co.uk

Nottingham Train Station is 0.8 miles away from our venue – in taxi it would take 7 minutes.

Level Access is available via the entrance on Talbot Street, next to Rock City. There is level access throughout the ground floor (including access to our main venue room) and an accessible toilet (Radar Key operated). Please note, our Red Room and Balcony are on the first floor. Our security teams are not able to assist in transporting people in wheelchairs upstairs to the first floor, however if you can make your own way up to the first floor, or with the assistance of your Personal Assistant, security can assist with carrying wheelchairs upstairs.

Due to size and structural constraints of the venue, our viewing areas are not segregated from the crowd, but we would recommend the below areas for best view of the show, these are also in close proximity to our security positions in case you require any assistance from the team.

We recommend that wheelchair users view the show from the front of the room, to either side of the pit barrier.

For customers who require a seat for the show, we recommend that these are places on the raised platform at either side of the room, or on the balcony if you are able to access the first floor via the stairs.

For customers who require a seat we will provide a stool/chair. If you require a seating please email access@alttickets.com or telephone 0115 896 4456 when booking your ticket and on the night notify the receptionist or security on entry who will provide you with one and assist you to find a suitable spot to view the show from.

We suggest getting to the venue 10/15 minutes before the doors open for the gig and speaking to a member of our security team or management to gain early access into the venue.

The accessible toilet is located on the ground floor near the Talbot Street Bar entrance (25m away from the Venue entrance). It is opened with a Radar key, if you do not carry one – please ask at the bar or security for a radar key.

There are toilets located on the first floor also (25 meters away from the venue).

Bars are in The Bar and Venue on ground level, and in Red Room on the first floor, subject to ticket sales. The bars do not have a lowered section for wheelchair users currently. Bars are equipped with notebooks for customers who require a nonverbal way of ordering.

A hearing loop is available - when booking your ticket please inform us you require one via access@alttickets.com or telephone 0115 896 4456 and communicate with the security/reception team on arrival.

The venue is open to the public from 5pm Monday – Saturday each week. We also open at 5pm on Sundays if there is an event on.

Gig times usually start between 6pm and 7.30pm, with event Curfews being between 10pm and 11pm. Gig start times and curfews are usually dependant on the day of the week. Please refer to your ticket, and our social media channels and website for set times, or call us on 0115 828 3173 for the most up to date information.

If you wish to discuss anything relating to Accessibility in person, please feel free to pop in when we’re open and one of the management team would be more than happy to discuss with you!